How to use the Visorando application

Get started with the app

Install the app on your device :

1. Open the Play Store on your device.

2. Type "Visorando" in the search bar.

3. Tap on the "Install" button.

 

Update the app :

1. Open the Play Store on your device.

2. Type "Visorando" in the search bar.

3. Tap on the "Update" button.

 

To allow auto-update : open the Play Store and tap on your profile picture on the top right corner of the screen. Then, tap Settings > Network Preferences > Auto-update apps. Select an option and tap on "OK" to validate.

 

Remove the app from your device :

1. Make a long press on the app icon.

2. Tap on "Uninstall".

3. Confirm.

 

If your device doesn't allow the "long press" function, open "Settings" and go on "Applications". Search for Visorando and tap on it. Eventually, tap on "Uninstall" and confirm.

Install the app on your device :

1. Open the App Store on your device.

2. Type "Visorando" in the search bar.

3. Tap on the "Get" button.

 

Update the app :

1. Open the App Store on your device.

2. Type "Visorando" in the search bar.

3. Tap the button in the shape of a cloud.

 

To allow auto-update : Open "Settings" and go on "App Store". In the Automatic Download section, enable "App Updates".

 

Remove the app from your device :

1. Make a long press on the app icon.

2. Tap on "Remove App" and confirm.

On Visorando, we have over 2,000 hikes to offer in the UK and over 22,000 in France.

 

Find a hike from the Visorando app :

1. Open the app, tap Menu on the top left corner of the screen and then tap Find a route.

2. Fill in the different available fields ("Location" and "Activity"). Tap "More criteria" to choose the duration, the difficulty or/and if the walk should be circular or not.

3. Tap the "Search" button.

 

Thanks to the tabs at the top of the screen, you can choose the format in which the results are displayed : List or Map.

On Visorando, we have over 2,000 hikes to offer in the UK and over 22,000 in France.

 

Find a hike from the Visorando website :

1. Go on https://www.visorando.co.uk

2. On the Home page, write a location, a title or a hike number in the green block called "Find a walk/hike". Click on "More criteria" to specify the duration, activity, difficulty or/and if the walk should be circular or not.

3. Click on "Search".

 

Results are displayed on a map. Click on the summary of a hike to display the track on the map. Click on the title of a hike to open the hiking sheet on a new page.

Offline mode

To get the app to work even offline, you must first save a hike and/or a map on your phone before your departure. You will find the process to follow in the two sections just below this one. All of these steps should be done in a place where you have a good Internet connection, ideally at your home.

Saving a hike allows you to access all of its information, even when you are outside and potentially without network ! This should be done in a place where you have a good Internet connection, ideally at your home. The default downloaded map layer is OS Maps if you are a subscriber or the one selected in the settings of the app if you are not.

 

To save a hike :

 

  1. Choose the hike you would like to save and go on its sheet.
  2. Tap or  Download map/hike in the information panel.
    If the information panel is not visible, you can bring it up by simply tapping on the map or by tapping on the bottom right of the map.

  3. In the pop-up that has just appeared, select the type of map layer you would like to save.

Once the download has ended, you will notice that the “Download map/hike” button now includes a green and white checkmark. It is thanks to this icon in the button that you can check if a hike is saved or not on your device.

 

Saving a map before your departure will allow you to access it even when you are outside and potentially without network ! This should be done in a place where you have a good Internet connection, ideally at your home and before you go on a hike.

Save a map :
  1. Open the app and tap Menu on the top left corner of the screen.

  2. Tap Position / Map.

  3. Place the map on the area that interests you.

  4. Tap now the button on the top right corner of the screen and then on “Cache map”.

  5. In the pop-up that has opened, select the map layers you want to download. Then, tap Download.

Saving a map before your departure will allow you to access it even when you are outside and potentially without network ! This should be done in a place where you have a good Internet connection, ideally at your home and before you go on a hike.

Save a map :
  1. Open the app and tap Menu in the top left corner of the screen.

  2. Tap Position / Map.

  3. Place the map on the area that interests you.
  4. Tap now the button on the top right corner of the screen.

  5. Select map layers you want to download for this area.

Tracks and favourites

When you start recording a track, the app will geolocate you on a regular basis to create your own track on the map. Once completed, you will get your own track and also the data about that hike : duration, distance, elevation diagram, altitude, etc. This allows you to have a global view of the hike you just did, share it with other hikers, or just do it again later.

 

Record your track :
  1. Open the app and tap Menu on the top left corner of the screen.

  2. Tap Record a track.

  3. Tap on the Start button, which is on the bottom of the screen.

You can now hike as usual, keeping your device in your pocket or your bag.

To stop recording a track, tap and then tap Finish this track  

 

Record your track when following an existing hike :
  1. Choose a hike and go on its hiking sheet.

  2. Tap on the bottom right corner of the screen.

  3. Tap Start the walk

In the information panel, you will see some data appearing in blue. It's actually your own data. Data in black remains visible and corresponds to the estimation for the chosen hike. If the information panel is not visible, you can bring it up with a simple tap on the map or by tapping on the bottom right of the map.

You can now hike as usual, keeping your device in your pocket or your bag.

 

Stop recording a track :
  1. Tap

  2. Tap Finish this tracksur Terminer cette randonnée and confirm by tapping on STOP.

Find the track generated by tapping Menu on the top left corner of the screen and then tap My tracks.


Sometimes it happens that the recording of your tracks is not correct and shows straight lines that do not follow the path. To fix this, please go to the “I get straight lines when recording my tracks. What should I do ?” section below.

When you start recording a track, the app will geolocate you on a regular basis to create your own track on the map. Once completed, you will get your own track and also the data about that hike : duration, distance, elevation diagram, altitude, etc. This allows you to have a global view of the hike you just did, share it with other hikers, or just do it again later.

 

Record your own track :
  1. Open the app and tap Menu on the top left corner.

  2. Tap Record a track.

  3. Tap on this big button which is in the middle of the screen.

The information panel display your own data that are calculated in real time. If the information panel is not visible, you can bring it up with a simple tap on the map or by tapping on the bottom right of the map.

You can now hike as usual, keeping your device in your pocket or your bag.

 

To stop recording a track, tap   then Finish and confirm by tapping on Finish again.

 

Record your track when following an existing hike :
  1. Choose a hike and go on its hiking sheet.
  2. Tap on the bottom right corner of the screen.

  3. Tap : Start the hike

In the information panel, you will see some data appearing in blue. It's actually your own data. Data in black remains visible and corresponds to the estimation for the chosen hike.

If the information panel is not visible, you can bring it up with a simple tap on the map or by tapping on the bottom right of the map.

You can now hike as usually, keeping your device in your pocket or your bag.

 

Stop recording a track :
  1. Tap
  2. Tap Finish and confirm by tapping on Finish again.

Find the track generated by tapping Menu on the top left corner of the screen and then tap My tracks.

Sometimes it happens that the recording of your tracks is not correct and shows straight lines that do not follow the path. To fix this, please go to the “I get straight lines when recording my tracks. What should I do ?” section below.

You can easily pause and resume a track/hike recording.

 

Pause a track/hike recording :
  1. Go to the track being recorded. To do it, you should tap Menu and then tap Current track.

  2. Tap and then Pause this hike

Recording is paused.

 

Resume a track/hike recording :
  1. Go to the track being recorded. To do it, you should tap Menu and then tap Current track.
  2. Tap and then Resume this hike

You can easily pause and resume a track/hike recording.

 

Pause a track/hike recording :
  1. Go to the track being recorded. To do it, you should tap Menu and then Current track.
  2. Tap and then Pause this hike

Recording is paused.

 

Resume a track/hike recording :
  1. Go to the track being recorded. To do it, you should tap Menu and then Current track.
  2. Tap and then Resume this hike

You can add a waypoint (WPT = waypoint) directly from the app while recording a track/hike :

 

1. Go to the track being recorded. To do it, you should tap on Menu and then Current track.

2. Tap plus and then on Add a waypoint

3. Give it a name and tap on OK (Android) / "Add" (iOS).

In this new version of the app, it is now possible to modify the main information of your tracks such as name, difficulty and type of activity :

  1. Open the app and tap Menu on the top left corner of the screen.

  2. Tap My tracks.

  3. Choose the hike you would like to edit.

  4. Tap on the top right corner and then on Edit.
  5. Android : Modify the information as you wish then finish by tapping the green button : “Validate”.
    iOS : Modify the information as you wish then return to the hiking sheet. The modifications are saved automatically.

To easily find your favourites hikes, you can add them to Favourites.

Log in to the app and :

Option 1 : Go on the concerned hiking sheet and tap and then tap Add to favourites  

Option 2 : From the list of the results of your hiking search, tap

Don't forget to synchronize your favourites folder by tapping   from Favourites.

A hike added to Favourites is downloaded automatically and will therefore be accessible offline afterwards.

 

Removing hikes from Favourites :

Option 1 : Go on the concerned hiking sheet and tap and then on Remove from favourites

Option 2 : From the list of the results of your hiking search, tap

Don't forget to synchronize your favourites folder by tapping   from Favourites.

To easily find your favourites hikes, you can add them to Favourites.

Log in to your account then go to the relevant hiking sheet. Click on the "Actions" button then on "Add to favourites".

To find your favourites in the app, open it and press Menu, then Favourites and to synchronize.

The app can notify you when you stray from the planned route. To set the 'Out of the way' alert :

 

1. Open the app and tap on Menu on the top left corner of the screen.

2. Tap Settings.

3. Android : tap on "Alert sound".
iOS : tap on "'Out of the way' alert".

4. Select what you prefer.

 

When you move away from the track, an alert will be emitted by your device. By checking Current track in the Menu of the app, you will be able to see your position around the track and the distance away.

A GPX file consists of a list of specific GPS locations that follow one another to form a route. In short, the GPX file contains the route of a hike. It is possible to upload the GPX file of your hikes or a Visorando hike.

 

Import GPX file from your device :
  1. Open the app and tap Menu on the top left corner of the screen.

  2. Tap My tracks.

  3. Tap on the top right corner of the screen.

  4. Choose : Import a GPX file.

  5. Select the file you want to import. It will then open in the app and you can find it at any time in My tracks.

Export/Download a GPX file from your device :
  1. Go on the concerned hiking sheet.

  2. Tap on the bottom right corner of the screen.

  3. Tap : Download GPX file

  4. Android : Choose your web browser, which is usually Google Chrome. Tap "Download" in the panel that just opened.
    iOS : The file is downloaded and saved to your smartphone. You will find it in Files > Browse > On my iPhone > Visorando.

Import GPX file from your computer :
  1. Go on www.visorando.co.uk and log in to your Visorando account thanks to the "Log in" button on the top right corner of the page.
  2. Click on the brown Tools tab.

  3. Click on Import a GPS track.

  4. Click on the "Choose a file" and select the file you would like to import from your computer.

  5. Click on the blue Upload button.

  6. Your file is now visible in the walking route planner. You can save it to your account by clicking on the Save button.

 

From the app, tap Menu on the top left corner of the screen, then tap My tracks. Then, tap on the top right of the screen to synchronize your account. The track that corresponds to the GPX file you just imported appears first in the list. You can find this trace at any time in My tracks.

 

Export/Download a GPX file from your computer
  1. Go on www.visorando.co.uk and log in to your Visorando account thanks to the "Log in" button on the top right corner of the page.
  2. Go on the concerned hiking sheet.
  3. In the "Technical sheet" section of it, you will find a blue "GPX trace" link. Click on it to start downloading the file.
  4. You will find the GPX file on your computer, in the "Downloads" folder.

In this new version, it is now possible to delete a track from the app directly. Please note that any deletion is final. To do that, they are two options :

 

Option 1
  1. Open the app and tap Menu on the top left corner of the screen.

  2. Tap My tracks.

  3. Select the track to remove.

  4. Tap now on the top right corner of the screen and then on Delete.

 

Option 2
  1. Open the app and tap Menu on the top left corner of the screen.
  2. Tap My tracks.
  3. Slide the track to be deleted to the left then confirm your choice.

General settings

When recording a track or following a hike, you may have difficulty getting a correct track.

For example :

  • no point appears on the map, the distance does not increase despite the fact that you have advanced well on the ground.
  • you have the impression that there are points missing on your path and/or you see large lines which do not follow the path.

There are several causes for this kind of problem (apart from a possible problem with the application, but we took a long time to test it, debug it and make it work correctly). The application uses your GPS position, most of the tracking problems are therefore due to difficulties in making the GPS fix (knowing your position).

 

So that the fix can be done correctly :

  • update the app
  • allow the app to use your location
  • deactivate energy saving mode
  • allow the application to run in the background
  • check that no optimizing phone application (antivirus, cleaner, etc.) is forcing power saving mode
  • do not use other applications at the same time. Smartphones are designed to turn off apps at any time to free up memory for a foreground app.
  • avoid storing your device at the bottom of the bag, keep it on your wrist or top of your backpack for example. GPS signals come from satellites and are very attenuated when they must pass through something other than air.
  • use the application outdoors and in open terrain. In the forest and near cliffs, you may have difficulty obtaining the fix.

 

If the manipulations proposed above do not work, it means that the GPS chip on your smartphone may be of poor quality or deteriorate. On some devices, over time, electrical contacts between the GPS chip and its antenna integrated into your smartphone get dirty and make the GPS fix difficult to obtain.
The only solution to obtain a correct layout then consists in waking up the application regularly, while waiting for an update from the manufacturer.


Android settings

  • activate notifications

  •  

    activate the GPS location before launching the application

  •  

    turn off "Wi-Fi Search" and "Bluetooth Search" in the advanced settings of your location data

 

Phone builders

Some manufacturers have recently tightened their policies on tasks running in the background for third-party applications, such as Visorando.
A recent update on their latest devices therefore forces these tasks to be stopped to save battery when the device is put to sleep. The track recording can therefore be affected, hence the appearance of straight lines.

 

Huawei

The following manipulation seems to work for some users :
Go to Settings > Battery > Application launch > Visorando > Enable Background Execution.

 

Samsung

If the choice to disable battery optimization is no longer available, please do the following :
1. Go to Settings> Applications> Visorando> Battery
2. Check that the Optimize battery menu indicates "Not Optimized", if this is not the case, click on this same box.
3. Click on Unoptimized apps (top) and choose "All" instead.
4. In the list, find Visorando and deactivate the button.
This manipulation will need to be redone from time to time as Samsung updates often reset the optimization settings of applications.

 

Settings > Device maintenance > Battery :

1. Energy saving mode: deactivate OR Energy consumption mode> High performance : activate
2. Background usage limits> Applications never in standby: add Visorando via the + OR Applications in standby (deep) : if Visorando appears in the list, click on the 3 vertical dots, then "Remove applications" and remove Visorando.

 

Xiaomi
The names of the following operations may vary slightly from one device to another.
1. In Settings > Applications  > Visorando :
  • Auto start : Enabled
  • Other permissions (or authorizations): activate the last 3 options (or all if that is not enough)
  • Battery saver: Choose "No restrictions"

2. In the quick launch screen where the recently opened applications are displayed (it usually appears after a long press on the phone's Menu button, otherwise consult the device manual) :

  • Scroll through the apps until you find the screen corresponding to Visorando. Slide this screen down (or if that doesn't work, do a long press on it), this will lock the application to prevent the recording from being cut accidentally.
  • If the Visorando screen does not appear in the quick launch, please open Visorando before starting the lockstep again.

View a hike

To bring up the information panel, a simple tap on the map is enough. You can also do this using the button at the bottom right of the map.
To make it disappear, tap the map or tap at the bottom right of the map.

To view the elevation charts of a hike, the hike information panel must be visible on the map. If not, you can bring it up with a single tap on the map or by pressing the button at the bottom right of the map.


Once the information panel is visible, press the central green button named "Elevation chart".
To exit and return to the information panel, press the cross at the top right of the diagram.

Some descriptions of hikes are illustrated with photos (but not all of them), here is how to visualize them :

 

1. In the Visorando app, go to the relevant hiking sheet.

2. Tap the "Details" tab.

3. A photo banner is displayed. Tap a photo to enlarge it.

4. To close the photo, press the cross at the top right.

Get started with the walking route planner 

Subscription

We explain in detail the advantages of the subscription on this page.

To buy a subscription from your smartphone, this takes place in the app itself. The only condition necessary to make the purchase is to have a Visorando account and to be logged into it.


1. Open the Visorando app and log in or create an account if you haven't already.

2. Tap Menu at the top left of the screen and then tap Subscriptions.

3. Select the desired subscription and the payment method.

 

Once the payment has been made, you will be able to immediately enjoy your subscription both on mobile and on your computer ! If, however, you do not have immediate access to your subscription, please log out/log in to the application.

To buy a subscription from your PC or Mac, this takes place on our site. The only condition necessary to make the purchase is to have a Visorando account and to be logged into it.

 

1. Login or create a Visorando account if you haven't already done so.

2. Click on the brown Club Visorando tab.

3. When you are ready to subscribe, tap the blue "Subscribe" button on the table.

 

Once the payment has been made, you will be able to immediately enjoy your subscription on both computer and mobile ! If, however, you do not have immediate access to your subscription, please log out/log in to the application.

Cancel a subscription on Android :

 

1. Open the Play Store and tap your profile picture at the top right of the screen.
2. In the window that has just opened, press "Payment and subscriptions", then "Subscriptions".

3. Tap the subscription to unsubscribe, then tap "Cancel subscription" and follow the instructions.

Cancel a subscription on iOS :


1. Open the Settings app and tap your name.

2. Tap "Subscriptions" and then tap the subscription to unsubscribe.

3. Tap "Cancel subscription".

 

If you cannot find the subscription to cancel, here is the link to Apple support : https://support.apple.com/en-us/HT202039

Cancel a subscription bought on the website :


1. Log into your account on the website.

2. Tap my account and then My paid subscriptions.

3. Press "Cancel renewal" for the subscription concerned.

 

If you cannot find the "Cancel renewal" button, this means you have already cancelled the subscription.

So that your subscription is not renewed automatically on its anniversary date, you must cancel it upstream. To do so, please follow the instructions described in the previous section called: "How do I cancel my subscription?"

Once your subscription is cancelled, you will still be able to use it until the expiry date.

Find your subscription on Android :

1. Check that the app is up to date: open the Play Store then search for "Visorando" in the search bar. If it says "Update" next to the app name, press the button. If not, go to step 2.

2. Open Visorando app and check that you are logged in to your account : tap menu ios Menu at the top left of the screen. If it says "Unidentified user", press "Sign up / Login" then in the "Log in" tab, enter your email and password and press "Log in".

If your email or nickname appears, press "Manage my account" then "Disconnect". Then go back to menu ios Menu at the top left of the screen then press "Unidentified user" and reconnect.

3. Tap menu ios Menu again at the top left of the screen, then tap Subscriptions and the "summary" tab to check your subscription.

 

If your subscription still does not appear,

  • Check if the purchase was associated with another Visorando account created with another email (Click here to reset your password)
  • If you have changed your credit card or bank account since the last subscription and you opted for automatic renewal, it has surely failed. If the purchase was made from the Play Store : update your bank details. If the purchase was made from the website : cancel the renewal then take out a new subscription with your new credit card.
  • If you have changed your phone (to switch from an Apple device to an Android device) : a subscription purchased via the App Store cannot be used with an Android device, you will have to request a refund from Apple: https : //support.apple.com/en-us/HT204084

Find your subscription on iOS :


1. Check that the application is up to date: open the App Store then search for "Visorando" in the search bar. If a cloud appears next to the app name, tap it to download the update. If not, go to step 2.

2. Open the Visorando app and check that you are logged in to your account: tap menu ios Menu at the top left of the screen. If it is specified "Not connected", press "Sign up / Login" then in the "Log in" tab enter your email and your password and press "Log in".

3. Tap menu ios Menu at the top left of the screen and then tap abo ios Subscriptions.

4. Press the "Summary" tab then "Recover purchases".

 

If your subscription still does not appear,

  • Check if the purchase was associated with another Visorando account created with another email (Click here to reset your password)
  • If you have changed your credit card or bank account since the last subscription and you opted for automatic renewal, it has surely failed. If the purchase was made from the App Store: update your bank details. If the purchase was made from the website: cancel the renewal then take out a new subscription with your new credit card.
  • If you have changed your phone (to switch from an Android device to an Apple device): a subscription purchased through the Play Store cannot be used with an iOS device, you will have to request a refund using our contact form.

My account

1. Open the app and tap Menu at the top left of the screen.

2. Tap “Sign up / Login”.
3. Fill in the form then finish by pressing the green button "Sign up".

 


Following this, you will receive an email to validate your account by clicking on the link inside it. If you do not receive the validation email within minutes of registering, remember to check your spam/junk mail.

1. From the site, click on the blue "Registration" tab at the top right.

2. Fill out the form and finish by clicking on "Validate my registration".

 

Following this, you will receive an email to validate your account by clicking on the link inside it. If you do not receive the validation email within minutes of registering, remember to check your spam/junk mail.

Log in to the app :

1. Open the app and tap Menu at the top left of the screen.

2. Press "Sign up / Login" then go to the "Log in" pane.

3. Enter your username and password and finish by pressing the green "Login" button.

 

Log out of the app :

1. Open the app and tap Menu at the top left of the screen.

2. Press "Manage my account" then on the green "Log out" button.

Log in to the site :

1. From the site, click on the blue "Log in" tab at the top right.

2. Enter your username, your password and then finish by clicking on "Log in."

 

Log out of the site :

1. From the site, click on the blue "My Account" tab.

2. Click on "Logout".

Forgot your password and/or lose your username ? Please, click here.

Article under Creative Commons licence - Updated on 19/04/22
Created and updated by Aurelie-21, louis24k, Delphinium