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Ubable to print

averley
Walker
on Sat 07 Dec 2019 19:20:02 CET : Ubable to print

I am unable to print a route. Either a downloaded gpx or a route I have drawn. It just opens Visorando home page in a new tab.
I an using Google Chrome and I am logged in.

Aurelie-21
Aurelie-21
Admin hiker
on Mon 09 Dec 2019 16:36:28 CET : Re: Ubable to print

Hi averley,

I'm sorry to read that.
Unfortunately, I'm unable to reproduce your situation on my side. Could you tell me more precisely how do you proceed to print a route ? please

Cheers,
Aurélie - Community manager.

averley
Walker
on Tue 10 Dec 2019 20:12:14 CET : Re: Unable to print

Hi Aurélie,
I logged in and created a walk on the Walking route planner (OSOPENSPACE map). Having completed by double clicking, I clicked the print button. It immediately opened a new tab in my browser, showing the walking route planner with nearly the whole of the UK as the visible area.
I also tried importing an existing gpx route I had. This shows correctly on the map but again when I try to print I get a new tab as before.

I am browsing to https://www.visorando.co.uk
My browser is Google Chrome Version 78.0.3904.108 (Official Build) (64-bit).
My OS is Windows 10 Home Version 1903.

Thanks

Andy

Aurelie-21
Aurelie-21
Admin hiker
on Fri 13 Dec 2019 10:02:48 CET : Re: Ubable to print

Hi averley,

Thanks for these details.

As the new tab open, a PDF file is supposed to be downloaded by your browser and then, be found in your download file. Have you checked there ?

Cheers,
Aurélie - Community manager.